Unused hours roll over for up to 3 months, giving you flexibility for heavier design months. After 3 months, expired hours cannot be recovered, so we recommend planning your design roadmap strategically.
Yes, you can upgrade or downgrade your retainer with 30 days' notice. Upgrades take effect immediately with prorated billing, while downgrades apply at the start of your next billing cycle.
Absolutely. All our retainers include standard NDAs, and we can accommodate custom security agreements for enterprise clients. Your intellectual property remains yours throughout and after our partnership.
Onboarding includes a brand audit, stakeholder interviews, design system review, goal alignment workshop, and a dedicated project manager setup. We typically onboard new partners within 5-7 business days.